Operational Intelligence
POS Analytics
Measure whether conversation-led FNA reduces rework and improves submission quality.
Meeting to submission
42h
-31% vs manual
NIGO rate
7.8%
-4.1 pts
Agent correction time
18m
-46%
Reviewed critical accuracy
96.2%
Above pilot target
Case Funnel
214Leads
147Meetings
118Reviewed cases
86Proposals
63Submitted